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Sidekick
Introducing Sidekick
Introducing Sidekick

The AI-powered assistant for Changemakers.

Jennifer Curtis avatar
Written by Jennifer Curtis
Updated over a week ago

Sidekick is currently in early beta and is available to a limited number of individuals by invitation only. (Learn how to get an invite.)

What is Sidekick?

Sidekick is a chat-based AI assistant that helps anyone who cares about a place use data to drive community progress. It is a standalone mobile-friendly application that references only data within mySidewalk's up-to-date and comprehensive data library. Because of this, Sidekick can deliver the data and insights you need to make impactful decisions quickly and easily, anytime or anywhere.

Navigating to Sidekick

Using a desktop or mobile browser, navigate to https://app.mysidewalk.com/conversations/new/, and log into Sidekick using your existing mySidewalk credentials.

Once logged into Sidekick, you will see the conversation screen (below).

From here, you can start chatting with Sidekick right away! Simply type your request into the text box at the bottom of the screen and hit send. But, to increase your likelihood of success with the chatbot, we’ve included a brief summary of its capabilities and limitations below.

What Sidekick can do

Sidekick can provide data for tasks like grant applications and needs assessments, and tailor its responses based on additional information or context you provide. It is currently optimized to answer fact-based queries, as shown below.

To get the most out of Sidekick, we encourage you to learn about Sidekick's capabilities and limitations.

A call-to-action: Help us improve Sidekick with your feedback

While honest, critical feedback is important to developing every new product, this is particularly true for technologies that use generative AI, like Sidekick. Your feedback will help us quickly identify new issues and escalate existing ones. And, it is necessary to improve the quality and accuracy of Sidekick’s responses.

There are two ways to give feedback within the application. First, you can thumb up or down any Sidekick response. (See below.)

Next, you can give feedback on your overall experience (within a session or in general) using Sidekick or make feature recommendations by clicking the Give Feedback button in the top left-hand corner of the screen. (See below.)

Both methods of giving feedback will be used directly in prioritizing our development work week-by-week and will help shape our Product Roadmap.

How to use Sidekick responsibly

At present, mySidewalk incorporates OpenAI technology for developing AI features and products. OpenAI's models are trained on a wide range of online content, including websites, news, books, and research papers. This content can mirror societal biases, leading to potential biases in the models themselves. OpenAI is working on reducing these risks, and mySidewalk keeps track of their efforts. We understand that our company, our customers, and our users must all contribute to addressing these issues.

Combating biases requires a joint effort. To ensure AI is used ethically, we advise our customers to:

  • Use Sidekick following your organization's AI usage rules.

  • Check every result produced by AI for its accuracy, suitability, and adherence to your organization’s standards.

  • Inform your audience when AI helps create your data presentations.

  • Report any concerns about AI outputs, including errors or biased content, to mySidewalk (as detailed above.)

  • Learn about mySidewalk's initiatives to fight bias and our principles for ethical AI use here.

Related Resources

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